Frequently Asked Questions

We recommend booking at least 48 hours ahead, and two to four weeks ahead for weddings, proms and holiday weekends. Same-day requests are welcome and confirmed subject to availability.

One-way transfers are priced by distance and vehicle class; hourly bookings by the number of hours with a minimum per vehicle. Your quote shows the full price before you confirm.

For airport pickups we track your flight and adjust the pickup time automatically. Waiting time caused by flight delays is included in the grace period on your booking.

Yes. Contact the concierge as early as possible. Changes depend on availability, and cancellation fees depend on how close to the pickup time you cancel.

Every vehicle offers complimentary bottled water and Wi-Fi. Champagne and bespoke refreshments can be arranged on request for passengers of legal drinking age.

All chauffeurs are fully licensed, insured, background-checked and trained in defensive driving and guest protocol.

Yes. Request child or booster seats when you book and tell us the age of each child so we can fit the right seat.

We accept major credit and debit cards. Corporate accounts can be invoiced monthly.